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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Lorraine Cordero

April 4, 2023

5  out of  5 rating by Lorraine Cordero
"Thank you Scott, Jorge and Carmelina. We highly recommend Scott’s Team. So grateful our friend Jeff. Recommend Scott Thomas office for our insurance needs. We needed to get insurance for our 16 year old. Jorge and Carmelina were amazing. They explained everything and saved us hundreds NO exaggeration!!! We are so grateful to Scott Thomas and his amazing team so proud to be a part of his State Farm family."


March 26, 2023

5  out of  5 rating by RAE10182504
"Very friendly people there. Helped me get the renters insurance I needed. Plus, I've been offered more deals for making payments on time. Which is awesome"

Susan Barrett

March 7, 2023

5  out of  5 rating by Susan Barrett
"My brother in law recently, and unexpectedly, passed away. Scott and Carmelina were helpful and prompt in all our needs as we processed the details to move forward. They were also kind when kindness makes such a difference."

Lori Heaberlin

January 31, 2023

5  out of  5 rating by Lori Heaberlin
"Can’t say enough good things about this agency. Carmelina is always so helpful and quick to respond. I moved to Florida and told her I will really miss her customer service! 5 stars."

Elisabeth Mariza

December 21, 2022

5  out of  5 rating by Elisabeth Mariza
"The staff here are amazing. I worked with Jorge and he was super helpful and very professional. Highly recommend this office!"

Lisa Jackson

December 16, 2022

5  out of  5 rating by Lisa Jackson
"Cool 😎"

Quentin Ferguson

November 18, 2022

5  out of  5 rating by Quentin Ferguson
"Seriously nothing but the best, brightest and friendliest staff imaginable! I have had the pleasure of doing all of my home and auto insurance coverage with Scott and his amazing team since I moved to Phoenix 2 years ago. I highly recommend you give them a call for your next quote. I will also say that Carmelina is sooo very helpful that I hardly wanted to say her name, so I can keep her all to myself. But she deserves the recognition for her epic efforts and accomplishments in keeping my business with Scott and his team."

Kaysi Carroll

November 17, 2022

5  out of  5 rating by Kaysi Carroll
"I have had a life policy with my agent for over two years. Shout out to Carmelina Cervantes for always aiding my questions and requests! I am never leaving my agent! Use State Farm guys, you won’t regret it!"

Joe Cuff

November 16, 2022

5  out of  5 rating by Joe Cuff
"Carmelina was great to work with and ended up saving me $500 a year between my home and auto insurance. Great agency that I highly recommend."

Erika Herrera

November 16, 2022

5  out of  5 rating by Erika Herrera
"I am beyond blessed to be a part of this State Farm agency! This insurance is the best but this office is absolutely amazing from the agent to the best team especially Carmelina! She’s always there to answer any questions or problems or concerns we have, she’s always on top of everything. We adore and love her she’s family to us! I can’t thank her enough for everything she does for not just myself but for my family who is also insured with State Farm. You honestly always make everything so much easier for us! Thank you! We just love this agency!"

jose zanudo

November 15, 2022

5  out of  5 rating by jose zanudo
"Always a good experience working with the agents at the Scott Thomas office. My agent, Mrs. Maria Cervantes always a call away and ready to help me get the coverage I not only need, but one I can also afford. I highly recommend getting on board with State farm out of phx area."

Coral Mayorquin

November 10, 2022

5  out of  5 rating by Coral Mayorquin
"Thank you !! Carmelina for being so helpful with my car repair !!"

Sarah Ee

August 16, 2022

5  out of  5 rating by Sarah Ee
"They have the best agents. They always go the extra mile. They are the reason I bundled my cars and home insurance with them. Jorge is always willing to answer my questions. I can easily contact them by phone or via email and they will have a fast response. Jorge always calls me back and emails me back when I have questions. Thank you so much Statefarm and Jorge!!"

Ramprakash Devadoss

May 8, 2022

5  out of  5 rating by Ramprakash Devadoss
"Highly recommend Scott Thomas team for your Home and Auto insurance needs. Carmelina has been our point of contact for the last 3 years and extremely helpful. She had stayed on top of multiple changes that we had over the above time period. Keep up the excellent work team."

James Thomas

February 15, 2022

5  out of  5 rating by James Thomas
"Definitely recommend Scott and team. Sally helped me align our policy with our family goals, saved me money, and improved my coverage. Not sure you could ask for much more. Thanks team. If you haven’t had your homeowners reviewed in the past 2 years, give these folks a call. With home values fluctuating, you may be underinsured. I was, but in about 10 minutes I had a policy to review in my email, the switch was painless."

mary anne reed

July 3, 2021

5  out of  5 rating by mary anne reed
"Absolutely love dealing with Scott and the employees in his office. I know he has a turn over at times of employees but whoever he has in his office are so personable and just a pleasing experience to deal with. A shout out to a few I have done business with are Carmelina, George, and Carson. I have been doing business with Scott for the last twelve years and I plan to continue dealing with him. He has helped me in a few aspects of insurance and such that you never figure you would have to deal with but all went off without a hitch (FEMA). That one is for you, Scott...:)"

Adrian Sear

October 29, 2020

5  out of  5 rating by Adrian Sear
"Been with Scott for almost 5 years now and he and the team he has assembled is top notch. If you want to be backed by a fantastic company then this is your Agent of Choice in the East Valley."

Kristi Lane

September 12, 2020

5  out of  5 rating by Kristi Lane
"Great, great staff and Scott is a great agent! WE RECOMMEND!"

Thomas Jones

June 19, 2020

5  out of  5 rating by Thomas Jones
"Friendly people and awesome service"

Bryan Jimenez

December 25, 2019

5  out of  5 rating by Bryan Jimenez
"Awsome people"

rms rms

February 17, 2019

1  out of  5 rating by rms rms
"Criminal! Discuss policy then agent decides whats BEST for you and you find out you're not covered!!!!!! Have a wreck don't expect to hear from this office you end up doing their job! Do yourself a favor find another office."

Gabriela Franco

April 19, 2018

1  out of  5 rating by Gabriela Franco
"I am very unhappy with this office, they are very unprofessional. I called March 27th to add glass coverage on my Cadillac XTS and instead they took off the coverage of my other 2 vehicles. I called today April 19 to talk to the Manager Mauricio, and he did not fix the problem. Very bad customer service just when you need them the most. I do not recommend this agency I am very unhappy with this problem, and many other problems in the past."

Jamie Kahn

July 28, 2014

5  out of  5 rating by Jamie Kahn
"I've known a number of Scott's clients. He and his staff have done an incredible job with them making them feel secure with the right coverage. Scott and his team are pleasant to work with - I highly recommend them."

Josh Decker

June 20, 2014

5  out of  5 rating by Josh Decker
"Scott is great and so is everyone else in his office! Very friendly and personable. Every time I need something he is on top of it. I had State Farm before moving here and my agent before was great as well. I just happened to drive by his office on my way to work one day and thought I should probably have a local contact, so I stopped by. Great choice on my part! Scott welcomed me as if I had been his client for years. I walked out his office feeling like we were friends and not just a new customer. He scheduled several different times for me and my wife to come in and discuss all of our options. He makes us feel appreciated every visit and does so even when I take it upon myself to drop by without an appointment. The last time I did this to him, he stepped out of a meeting to greet me and then went outside with me to meet my new baby and say hi to my wife who was waiting in the car. I highly recommend Scott and his team! Keep up the Truly Exceptional customer service! Josh Decker"

Jeff Thomas

September 28, 2013

5  out of  5 rating by Jeff Thomas
"Scott is a thoughtful agent that focuses on what his clients need. Too many times we see insurance agents who are always trying to sell products. Scott is about people, not products."