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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Anna Donato

November 5, 2023

5  out of  5 rating by Anna Donato
"Carmelita was very kind and helpful. I would definitely recommend her for insurance needs."

Anthony Ash

September 20, 2023

5  out of  5 rating by Anthony Ash
"Since I moved from the Midwest to ARIZONA..Carmelina has provided 5 Star + Service in All my INSURANCE NEEDS.I GREATLY VALUE her “DEDICATION “ to my needs I HIGHLY RECOMMEND this Agency due to HER SERVICE 👍👍"

Debra Phillips

August 26, 2023

5  out of  5 rating by Debra Phillips
"My agent Carmelina Cervantes has helped me and my family more then I can ever put into words. She really does care about the people she helps and ALWAYS looks out for our best interests. I can't say enough about her and State Farm other then they have a client for life and will always recommend them to all my family and friends."

Elite Auto Detailing

August 26, 2023

5  out of  5 rating by Elite Auto Detailing
"Great!! Experience with this Agency Recommend 💯%"

Jeana Chesnik

August 6, 2023

5  out of  5 rating by Jeana Chesnik
"Scott and the team are amazing. Always helpful, knowledgeable, and friendly. Definitely recommend!"

Mickey Andersen

August 4, 2023

5  out of  5 rating by Mickey Andersen
"Eventhough I don't get a chance to go into Scott's State Farm Agency office, I always get a cheerful and friendly greeting whenever I call. They are always courteous and very resourceful. Staff is very knowledgeable and always go the extra mile to address any questions or to give helpful advise. It's a great feeling to know that someone is always there to help. I am very pleased to be one of the many customers who appreciate being part of the State Farm promise and great commitment to great customer service."

R & B Williams

August 4, 2023

5  out of  5 rating by R & B Williams
"We have been with Scott's office for a decade now...won't be going anywhere either. We've had vehicle, homeowners, rentals, commercial & business policies with them and across the board, premiums are always reasonably priced with great coverage. But what sets them apart - their team. What an amazing team it is. Super knowledgeable, professional, efficient, responsive, kind & genuinely care. They are all on the same page, so working with them is seamless. This is truly what makes a business a great one. Thank you all!"

Momma T

July 26, 2023

5  out of  5 rating by Momma T
"Been using Scott for over 10 years. Always easy to contact and gives good advice!"

victoria valenzuela

July 24, 2023

5  out of  5 rating by victoria valenzuela
"Their great!"

Terry Brost

July 23, 2023

5  out of  5 rating by Terry Brost
"i have used Mr Thomas for my insurance needs since i purchased my Arizona home 8 years ago. His agency, especially Carmelina and Jorge, has responded quickly, efficiently, and graciously to all my needs. It is a pleasure doing business with this agency. Terry Brost Maricopa, Az"

joy paczesny

July 18, 2023

5  out of  5 rating by joy paczesny
"You can always get good rates if you shop around, but to get good service when you need it the most. Scott's staff is always amazing, But Scott also took time out to discuss possible outcome on a serious accident. Put me at ease until it was resolved. Thank you!"

Daniel Rivera

June 21, 2023

5  out of  5 rating by Daniel Rivera
"Scott Thomas has been my State Farm agent for years. I have always enjoyed working with him or his staff. State Farm itself leaves some things to be desired, but I have no complaints about Scott or his staff."

Crystal Apple

June 17, 2023

5  out of  5 rating by Crystal Apple
"I have been a customer of this office in 2013. I have never received Anything less than outstanding service. Scott and his staff including Carmelita are always professional, friendly, and provide concise explanations. I highly recommend Scott Thomas and State Farm Insurance for all your insurance needs."

Lorraine Cordero

April 4, 2023

5  out of  5 rating by Lorraine Cordero
"Thank you Scott, Jorge and Carmelina. We highly recommend Scott’s Team. So grateful our friend Jeff. Recommend Scott Thomas office for our insurance needs. We needed to get insurance for our 16 year old. Jorge and Carmelina were amazing. They explained everything and saved us hundreds NO exaggeration!!! We are so grateful to Scott Thomas and his amazing team so proud to be a part of his State Farm family."


March 26, 2023

5  out of  5 rating by RAE10182504
"Very friendly people there. Helped me get the renters insurance I needed. Plus, I've been offered more deals for making payments on time. Which is awesome"

Susan Barrett

March 7, 2023

5  out of  5 rating by Susan Barrett
"My brother in law recently, and unexpectedly, passed away. Scott and Carmelina were helpful and prompt in all our needs as we processed the details to move forward. They were also kind when kindness makes such a difference."

Lori Heaberlin

January 31, 2023

5  out of  5 rating by Lori Heaberlin
"Can’t say enough good things about this agency. Carmelina is always so helpful and quick to respond. I moved to Florida and told her I will really miss her customer service! 5 stars."

Elisabeth Mariza

December 21, 2022

5  out of  5 rating by Elisabeth Mariza
"The staff here are amazing. I worked with Jorge and he was super helpful and very professional. Highly recommend this office!"

Lisa Jackson

December 16, 2022

5  out of  5 rating by Lisa Jackson
"Cool 😎"

Quentin Ferguson

November 18, 2022

5  out of  5 rating by Quentin Ferguson
"Seriously nothing but the best, brightest and friendliest staff imaginable! I have had the pleasure of doing all of my home and auto insurance coverage with Scott and his amazing team since I moved to Phoenix 2 years ago. I highly recommend you give them a call for your next quote. I will also say that Carmelina is sooo very helpful that I hardly wanted to say her name, so I can keep her all to myself. But she deserves the recognition for her epic efforts and accomplishments in keeping my business with Scott and his team."

Kaysi Carroll

November 17, 2022

5  out of  5 rating by Kaysi Carroll
"I have had a life policy with my agent for over two years. Shout out to Carmelina Cervantes for always aiding my questions and requests! I am never leaving my agent! Use State Farm guys, you won’t regret it!"

Joe Cuff

November 16, 2022

5  out of  5 rating by Joe Cuff
"Carmelina was great to work with and ended up saving me $500 a year between my home and auto insurance. Great agency that I highly recommend."

Erika Herrera

November 16, 2022

5  out of  5 rating by Erika Herrera
"I am beyond blessed to be a part of this State Farm agency! This insurance is the best but this office is absolutely amazing from the agent to the best team especially Carmelina! She’s always there to answer any questions or problems or concerns we have, she’s always on top of everything. We adore and love her she’s family to us! I can’t thank her enough for everything she does for not just myself but for my family who is also insured with State Farm. You honestly always make everything so much easier for us! Thank you! We just love this agency!"

jose zanudo

November 15, 2022

5  out of  5 rating by jose zanudo
"Always a good experience working with the agents at the Scott Thomas office. My agent, Mrs. Maria Cervantes always a call away and ready to help me get the coverage I not only need, but one I can also afford. I highly recommend getting on board with State farm out of phx area."

Coral Mayorquin

November 10, 2022

5  out of  5 rating by Coral Mayorquin
"Thank you !! Carmelina for being so helpful with my car repair !!"